Effective Date: December 5, 2025
Ironclad Heavy Equipment Supply operates as an independent global B2B supplier of heavy equipment parts and industrial assemblies. All transactions are conducted through invoice-based procurement only. We do not provide online checkout or consumer retail sales.
Due to the industrial nature of our products, all return and refund requests are subject to strict evaluation and approval.
Returns may be considered under the following conditions:
All return requests must be submitted within 7 calendar days of delivery confirmation.
The following items are non-returnable unless approved in writing:
Prior to returning any product, a written Return Authorization must be obtained.
To request authorization, email:
info@ironcladequipmentsupply.com
sales@ironcladequipmentsupply.com
Your request must include:
Returns sent without prior written approval may be refused.
All returned items are subject to inspection upon receipt. Approval of any refund, replacement, or credit is contingent upon verification of the reported issue.
Ironclad Heavy Equipment Supply reserves the right to deny any return that does not meet eligibility requirements.
Approved returns may be subject to a restocking fee of up to 25 percent of the invoiced value.
Shipping costs are non-refundable unless the return is due to confirmed shipment error or verified defect.
Approved refunds will be processed as either:
Processing times may vary depending on inspection, banking procedures, and international transaction requirements.
Unless otherwise agreed in writing, return shipping costs are the responsibility of the buyer.
Returned items must be securely packaged to prevent further damage during transit.
Ironclad Heavy Equipment Supply is not responsible for installation costs, labor expenses, downtime, loss of revenue, or indirect damages arising from product use or replacement.
Our liability is limited strictly to the invoiced value of the product in question.
Ironclad Heavy Equipment Supply operates as an independent supplier and is not affiliated with or endorsed by any OEM manufacturer. All brand references are provided strictly for compatibility and identification purposes only.
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date.